phplus Privacy Policy – How We Handle Your Personal Data

When you register on phplus, we collect the personal information you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collectpayment-related information such as your GCash or Maya account details when you make deposits or withdrawals in Philippine pesos. We automatically collect certain technical data when you use the platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We may also collect identity verification documents — such as a government-issued ID — when required to comply with Philippine gaming regulations. All data collection is limited to what is necessary for operating your account and delivering our services safely and fairly.

phplus uses your personal data primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with regulatory requirements. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our platform policies. Your gaming activity data helps us personalise your experience on the platform, including surfacing relevant game categories and betting markets that match your preferences. We may use aggregated, anonymised data for internal analytics to understand how Filipino players interact with the platform and to improve our services over time. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to marketing communications, we may send you promotional updates about phplus — you can withdraw this consent at any time by updating your account preferences.

phplus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to deliver those services. All third-party partners who handle your data on our behalf are required to maintain appropriate data security standards and are prohibited from using your information for any purpose beyond the service they provide to phplus. We may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with other gaming operators or advertising networks without your explicit consent.

We retain your personal data for as long as your phplus account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming compliance obligations. Technical logs and session data are retained for shorter periods — generally up to 12 months — unless a specific investigation or legal requirement necessitates longer retention. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed and all outstanding balances are settled. You may contact us at any time to ask about the specific retention periods that apply to your data.

As a player on phplus, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. You may ask us to correct any inaccurate or incomplete information held on your account at any time. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. You may also object to or request the restriction of certain types of data processing — for example, if you believe we are processing your data in a way that is not justified. To exercise any of these rights, please reach out through the contact details provided on our FAQ page, and we will respond within a reasonable timeframe. phplus is committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine privacy law.

phplus applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and vulnerability assessments to ensure our infrastructure remains robust against emerging threats. Payment data is handled through certified payment processors and is never stored in full on phplus servers. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with our legal obligations. We encourage you to use a strong, unique password for your phplus account and to enable any additional security features available in your account settings.

phplus may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players through the platform or by other reasonable means before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure. We recommend reviewing this page periodically so you are always informed about how phplus handles your personal data.